mthcf.connectedcommunity.orgPowerful Online Community Software | Higher

Logic Search Need Support Community Login HUG Vanilla Success Gain Grow Retain Products FOR ASSOCIATIONS Member engagement is at the heart of what we do Packages Add-ons Integrations Getting Started Product Updates FOR B2B/B2C Building lasting relationships with customers just got a whole lot easier Platform Overview Packages Integrations Getting Started Product Updates Solutions Who does your community serve? MEMBERS Member Engagement Keep members coming back Member Acquisition Grow your audience Member Retention Strengthen your association CUSTOMERS Customer Retention Build relationships that last Advocacy & Engagement Foster brand awareness and loyalty Case Deflection Scale your customer support team Product Feedback Listen to and engage your customers SOLUTIONS BY ORGANIZATION TYPE Professional Associations Trade Associations User Groups B2B B2C Customer Showcase Why Community? Resources Super Forum Education Events & Webinars Blog Podcast News About Higher Logic Our History Our Expertise Our Partners Careers Our Leadership Who is Floyd? Book a Demo Build a place where every connection matters. Our powerful online community software brings together organizations and people, making real conversations happen. Get Started We make the software. You make the connections. Higher Logic connects people, knowledge and ideas. That means meeting your customers, members and employees at every stage of their journey to drive impact across key moments. Create an Inviting Destination Connect With Your Community Tap Into Community Knowledge Build Customer Relationships Impact Drive Brand Increase Retention Scale Growth Build Advocacy Build a trusted place to grow, together. Select your organization type below to learn more For Associations Create an engaging member experience Get started fast with out-of-the-box templates Simplify with one integrated platform Learn More For B2B/B2C Increase retention and customer value Grow your brand and cultivate advocates Build better products Learn More For Associations For B2B/B2C Create an engaging member experience Get started fast with out-of-the-box templates Simplify with one integrated platform Learn More Increase retention and customer value Grow your brand and cultivate advocates Build better products Learn More A Real-Time Download of Member Needs The Society of Health and Physical Educators (SHAPE) America’s Higher Logic Thrive Platform spurs engagement, knowledge sharing and membership renewals Results: SHAPE America rejuvenates its online community to connect over 200,000 health and PE professionals The flexibility of Higher Logic Thrive enhances SHAPE America’s member engagement efforts Community emails achieve 40% open rate, strengthening member connections and communication See how they did it There aren’t many things specifically tailored for associations but Higher Logic Thrive is really a full-service association tool. We used to have separate tools. Getting to where it’s a one-stop-shop — like Higher Logic Thrive offers — and working within that one platform that has everything is so much better and easier for us. Joey Martelli Advocacy & Public Affairs Manager, SHAPE America ACHP Enhances Member Experience and Efficiency with Higher Logic Thrive Platform The Alliance of Community Health Plans (ACHP) leverages Higher Logic Thrive Platform for streamlined operations and deeper engagement, resulting in a 27% surge in new member logins. Results: ACHP boosts member engagement by 27% with Higher Logic Thrive Streamlined processes save staff time and enhance internal efficiency Personalized member hubs foster deeper connections and knowledge sharing Read About It Higher Logic Thrive has helped us reduce clicks for our members and make it easy for them to get to the sections of our community they care about. Molly Hauber Manager of Membership, ACHP Bitdefender Increased Traffic and Customer Engagement and Experience Bitdefender course-corrected a disengaged community and scaled exponentially with Higher Logic Vanilla. New users increased by 78%, activity increased by 121%, and average support response time decreased from 12+ hours to two. Results: 78% increase in users 121% increase in engagement Average support response time decreased from 12+ hours to two See how they did it The truly amazing thing is that our results were achieved with a team of only two admins and a handful of moderators, none of whom had previous experience in community management. Alexandru Leucea Community Manager Securing a Better Customer Experience for F-Secure with Community F-Secure was in a position to reshape their investment into community – providing the customer with necessary wins across the customer journey and reviving their customer community. Results: 20% increase in call deflection savings 47% of customers intend to purchase because of community See how they did it The amount of money that we make from the community pays for much more than just the platform; by measuring revenue contribution alone we are able to pay off the platform. Anna Blomstedt Senior Manager of Self-Service & Digital CX A Real-Time Download of Member Needs The Society of Health and Physical Educators (SHAPE) America’s Higher Logic Thrive Platform spurs engagement, knowledge sharing and membership renewals Results: SHAPE America rejuvenates its online community to connect over 200,000 health and PE professionals The flexibility of Higher Logic Thrive enhances SHAPE America’s member engagement efforts Community emails achieve 40% open rate, strengthening member connections and communication There aren’t many things specifically tailored for associations but Higher Logic Thrive is really a full-service association tool. We used to have separate tools. Getting to where it’s a one-stop-shop — like Higher Logic Thrive offers — and working within that one platform that has everything is so much better and easier for us. Joey Martelli Advocacy & Public Affairs Manager, SHAPE America See how they did it ACHP Enhances Member Experience and Efficiency with Higher Logic Thrive Platform The Alliance of Community Health Plans (ACHP) leverages Higher Logic Thrive Platform for streamlined operations and deeper engagement, resulting in a 27% surge in new member logins. Results: ACHP boosts member engagement by 27% with Higher Logic Thrive Streamlined processes save staff time and enhance internal efficiency Personalized member hubs foster deeper connections and knowledge sharing Higher Logic Thrive has helped us reduce clicks for our members and make it easy for them to get to the sections of our community they care about. Molly Hauber Manager of Membership, ACHP Read About It Bitdefender Increased Traffic and Customer Engagement and Experience Bitdefender course-corrected a disengaged community and scaled exponentially with Higher Logic Vanilla. New users increased by 78%, activity increased by 121%, and average support response time decreased from 12+ hours to two. Results: 78% increase in users 121% increase in engagement Average support response time decreased from 12+ hours to two The truly amazing thing is that our results were achieved with a team of only two admins and a handful of moderators, none of whom had previous experience in community management. Alexandru Leucea Community Manager See how they did it Securing a Better Customer Experience for F-Secure with Community F-Secure was in a position to reshape their investment into community – providing the customer with necessary wins across the customer journey and reviving their customer community. Results: 20% increase in call deflection savings 47% of customers intend to purchase because of community The amount of money that we make from the community pays for much more than just the platform; by measuring revenue contribution alone we are able to pay off the platform. Anna Blomstedt Senior Manager of Self-Service & Digital CX See how they did it We’re People People Since 2007, we’ve been leading...